Refund policy

RETURN & REFUND POLICY

At Broskiez, we want you to be satisfied with your purchase. Eligible products may be returned within 14 days of delivery if they are unused, in their original condition, and include all original packaging and accessories.

Due to the custom and print-on-demand nature of our apparel, all apparel sales are final unless the item arrives damaged, defective, or incorrect.

We do not offer direct exchanges. If you would like a different item, color, or style, please return the original item (if eligible) and place a new order. Exchanges will only be provided for items received damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the product, packaging, and shipping label. Once reviewed, we will provide a replacement, refund, or other appropriate resolution at no additional cost.

To initiate a return, contact support@broskiez.com within the applicable return period and include your order number, the item(s) you wish to return, and the reason for the return. Approved returns will receive return instructions. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Gift cards are non-refundable and cannot be redeemed for cash except where required by law. Items marked Final Sale are not eligible for return, refund, or exchange unless received damaged, defective, or incorrect.

Broskiez reserves the right to deny any return, refund, replacement, or exchange request that does not meet the conditions outlined in this policy.